Otter.ai

AI meeting transcription and notes for Zoom, Teams, and Google Meet

Metaview

AI recruiting platform for interview notes and hiring insights

Otter.ai

Moderate

16/25

Metaview

Strong

18/25

Score Breakdown

DimensionOtter.aiMetaview

Data Residency

Where is your data stored and processed?

Otter.ai: US-based AWS hosting; no regional data residency options for EU customers

Metaview: Hosts all data in an AWS UK environment (United Kingdom), which is GDPR-aligned and suitable for UK and EU customers, but it is UK-only rather than an EU-region datacentre and runs on a US-headquartered cloud.

2/5

US-based AWS hosting; no regional data residency options for EU customers

4/5

Hosts all data in an AWS UK environment (United Kingdom), which is GDPR-aligned and suitable for UK and EU customers, but it is UK-only rather than an EU-region datacentre and runs on a US-headquartered cloud.

Legal Jurisdiction

Which laws govern the company and your data?

Otter.ai: US Delaware corporation subject to CLOUD Act; GDPR compliance via DPA and SCCs

Metaview: UK incorporated (Metaview Global Limited, England and Wales) with no US parent identified; subject to UK GDPR rather than EU/EEA jurisdiction.

2/5

US Delaware corporation subject to CLOUD Act; GDPR compliance via DPA and SCCs

4/5

UK incorporated (Metaview Global Limited, England and Wales) with no US parent identified; subject to UK GDPR rather than EU/EEA jurisdiction.

Data Retention & Training

Is your data used for model training?

Otter.ai: Customer recordings not used for AI training; data deleted per account settings

Metaview: Explicitly does not train third-party models on customer personal data, offers a configurable retention period (2-year default), on-demand deletion with written confirmation, candidate consent handling and a DPA.

5/5

Customer recordings not used for AI training; data deleted per account settings

4/5

Explicitly does not train third-party models on customer personal data, offers a configurable retention period (2-year default), on-demand deletion with written confirmation, candidate consent handling and a DPA.

Certifications

ISO 27001, SOC 2, Cyber Essentials, etc.

Otter.ai: SOC 2 Type II and ISO 27001 certified

Metaview: Holds SOC 2 Type II; no published ISO 27001 certificate was found, so it meets only one of the two baseline enterprise security certifications.

4/5

SOC 2 Type II and ISO 27001 certified

3/5

Holds SOC 2 Type II; no published ISO 27001 certificate was found, so it meets only one of the two baseline enterprise security certifications.

Regulatory Fit

Suitability for regulated industries and professional services

Otter.ai: Good security posture; US hosting limits EU data residency suitability for highly regulated sectors

Metaview: Suitable for general EU/UK business use with GDPR and consent controls; as recruiting AI handling candidate PII it touches EU AI Act high-risk territory, but it is not purpose-built or certified for heavily regulated sectors.

3/5

Good security posture; US hosting limits EU data residency suitability for highly regulated sectors

3/5

Suitable for general EU/UK business use with GDPR and consent controls; as recruiting AI handling candidate PII it touches EU AI Act high-risk territory, but it is not purpose-built or certified for heavily regulated sectors.

Total Score

16/25

18/25

Best For

Otter.ai

Best for EU-headquartered organisations needing maximum data sovereignty; privacy-conscious teams who need strong data retention controls; teams on a tight budget.

Metaview

Best for privacy-conscious teams who need strong data retention controls; teams on a tight budget.

Detailed Comparison

Metaview vs Otter.ai: Trust & Compliance Comparison

Metaview (Metaview, GB) scores 18/25 overall with a Silver (Strong) trust badge. AI recruiting platform for interview notes and hiring insights. Otter.ai (AISense, Inc., US) scores 16/25 with a Bronze (Moderate) trust badge. AI meeting transcription and notes for Zoom, Teams, and Google Meet.

Dimension-by-Dimension Breakdown

#### Data Residency

Metaview leads with 4/5 vs 2/5.

●Metaview (4/5): Hosts all data in an AWS UK environment (United Kingdom), which is GDPR-aligned and suitable for UK and EU customers, but it is UK-only rather than an EU-region datacentre and runs on a US-headquartered cloud.

●Otter.ai (2/5): US-based AWS hosting; no regional data residency options for EU customers

#### Legal Jurisdiction

Metaview leads with 4/5 vs 2/5.

●Metaview (4/5): UK incorporated (Metaview Global Limited, England and Wales) with no US parent identified; subject to UK GDPR rather than EU/EEA jurisdiction.

●Otter.ai (2/5): US Delaware corporation subject to CLOUD Act; GDPR compliance via DPA and SCCs

#### Data Retention & Training

Otter.ai leads with 5/5 vs 4/5.

●Metaview (4/5): Explicitly does not train third-party models on customer personal data, offers a configurable retention period (2-year default), on-demand deletion with written confirmation, candidate consent handling and a DPA.

●Otter.ai (5/5): Customer recordings not used for AI training; data deleted per account settings

#### Certifications

Otter.ai leads with 4/5 vs 3/5.

●Metaview (3/5): Holds SOC 2 Type II; no published ISO 27001 certificate was found, so it meets only one of the two baseline enterprise security certifications.

●Otter.ai (4/5): SOC 2 Type II and ISO 27001 certified

#### Regulatory Fit

Both score equally at 3/5.

●Metaview (3/5): Suitable for general EU/UK business use with GDPR and consent controls; as recruiting AI handling candidate PII it touches EU AI Act high-risk territory, but it is not purpose-built or certified for heavily regulated sectors.

●Otter.ai (3/5): Good security posture; US hosting limits EU data residency suitability for highly regulated sectors

Certifications at a Glance

Certification	Metaview	Otter.ai
ISO 27001	No	Yes
SOC 2 Type II	Yes	Yes

Overall Verdict

Metaview has a clear trust advantage, scoring 18/25 compared to Otter.ai's 16/25. Metaview particularly excels in data residency, legal jurisdiction.

Frequently Asked Questions

Which is better for EU compliance, Otter.ai or Metaview?

Otter.ai has a TrustKit score of 16/25 while Metaview scores 18/25. Metaview currently rates higher across data residency, legal jurisdiction, data retention, certifications, and regulatory fit.

How do Otter.ai and Metaview compare on data residency?

Otter.ai scores 2/5 for data residency (US-based AWS hosting; no regional data residency options for EU customers), while Metaview scores 4/5 (Hosts all data in an AWS UK environment (United Kingdom), which is GDPR-aligned and suitable for UK and EU customers, but it is UK-only rather than an EU-region datacentre and runs on a US-headquartered cloud.).

Are Otter.ai and Metaview GDPR compliant?

Both tools are assessed across five compliance dimensions. Otter.ai has a regulatory fit score of 3/5 and Metaview scores 3/5. Check the full comparison above for a detailed breakdown.

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