Parloa

Enterprise AI agent platform for voice and chat customer service

Scaleway Generative APIs

EU-sovereign managed LLM inference from France's developer-first cloud provider

Parloa

Excellent

23/25

Scaleway Generative APIs

Excellent

23/25

Score Breakdown

DimensionParloaScaleway Generative APIs

Data Residency

Where is your data stored and processed?

Parloa: Hosted on Microsoft Azure with regional hosting options including Europe, allowing EU data residency; not EU-only dedicated infrastructure, and underlying cloud is US-headquartered.

Scaleway Generative APIs: All inference processed in French data centres (Paris region). Maximum EU data sovereignty. French cloud, French law, French infrastructure.

4/5

Hosted on Microsoft Azure with regional hosting options including Europe, allowing EU data residency; not EU-only dedicated infrastructure, and underlying cloud is US-headquartered.

5/5

All inference processed in French data centres (Paris region). Maximum EU data sovereignty. French cloud, French law, French infrastructure.

Legal Jurisdiction

Which laws govern the company and your data?

Parloa: Incorporated as Parloa GmbH in Germany with no US parent; EU/EEA jurisdiction applies, though it relies on a US cloud provider.

Scaleway Generative APIs: French SAS under French law. GDPR applies as corporate law. Iliad Group is a French parent company. No US entity, no CLOUD Act. GAIA-X participant and committed to EU cloud sovereignty principles.

5/5

Incorporated as Parloa GmbH in Germany with no US parent; EU/EEA jurisdiction applies, though it relies on a US cloud provider.

5/5

French SAS under French law. GDPR applies as corporate law. Iliad Group is a French parent company. No US entity, no CLOUD Act. GAIA-X participant and committed to EU cloud sovereignty principles.

Data Retention & Training

Is your data used for model training?

Parloa: States it does not train shared models on customer data and offers PII redaction plus flexible/configurable retention policies and DPAs for enterprise customers.

Scaleway Generative APIs: Inference data not used for shared model training. Per-project data isolation. GDPR-compliant data processing with configurable retention for enterprise accounts.

4/5

States it does not train shared models on customer data and offers PII redaction plus flexible/configurable retention policies and DPAs for enterprise customers.

4/5

Inference data not used for shared model training. Per-project data isolation. GDPR-compliant data processing with configurable retention for enterprise accounts.

Certifications

ISO 27001, SOC 2, Cyber Essentials, etc.

Parloa: Publishes ISO/IEC 27001:2022, SOC 2 Type I and Type II, PCI DSS and HIPAA, plus DORA and EU AI Act alignment, exceeding the baseline ISO+SOC2 set with sector-relevant attestations.

Scaleway Generative APIs: Scaleway holds ISO 27001, ISO 27017, ISO 27018, and SOC 2 Type II certifications across its cloud platform. Strong certification portfolio for a European cloud provider. HDS certification may be relevant for healthcare use cases—verify availability for Generative APIs product specifically.

5/5

Publishes ISO/IEC 27001:2022, SOC 2 Type I and Type II, PCI DSS and HIPAA, plus DORA and EU AI Act alignment, exceeding the baseline ISO+SOC2 set with sector-relevant attestations.

4/5

Scaleway holds ISO 27001, ISO 27017, ISO 27018, and SOC 2 Type II certifications across its cloud platform. Strong certification portfolio for a European cloud provider. HDS certification may be relevant for healthcare use cases—verify availability for Generative APIs product specifically.

Regulatory Fit

Suitability for regulated industries and professional services

Parloa: Purpose-built for regulated enterprises with DORA, HIPAA and PCI DSS coverage and named financial/insurance customers, making it suitable for EU regulated sectors overseen by BaFin, BfDI and EIOPA.

Scaleway Generative APIs: Excellent fit for European developers and businesses requiring EU-sovereign LLM inference. French jurisdiction, strong certifications, and GDPR-native posture make this one of the best choices for compliance-conscious EU organisations building AI applications.

5/5

Purpose-built for regulated enterprises with DORA, HIPAA and PCI DSS coverage and named financial/insurance customers, making it suitable for EU regulated sectors overseen by BaFin, BfDI and EIOPA.

5/5

Excellent fit for European developers and businesses requiring EU-sovereign LLM inference. French jurisdiction, strong certifications, and GDPR-native posture make this one of the best choices for compliance-conscious EU organisations building AI applications.

Total Score

23/25

Best For

Parloa

Best for EU-headquartered organisations needing maximum data sovereignty; organisations requiring broad certification coverage (ISO/IEC 27001:2022, SOC 2 Type I, SOC 2 Type II); regulated industries (BaFin, BfDI); privacy-conscious teams who need strong data retention controls.

Scaleway Generative APIs

Best for EU-headquartered organisations needing maximum data sovereignty; organisations requiring broad certification coverage (ISO 27001, ISO 27017, ISO 27018); regulated industries (CNIL, BaFin); privacy-conscious teams who need strong data retention controls; teams on a tight budget.

Detailed Comparison

Parloa vs Scaleway Generative APIs: Trust & Compliance Comparison

Parloa (Parloa, DE) scores 23/25 overall with a Gold (Excellent) trust badge. Enterprise AI agent platform for voice and chat customer service. Scaleway Generative APIs (Scaleway, FR) scores 23/25 with a Gold (Excellent) trust badge. EU-sovereign managed LLM inference from France's developer-first cloud provider.

Dimension-by-Dimension Breakdown

#### Data Residency

Scaleway Generative APIs leads with 5/5 vs 4/5.

●Parloa (4/5): Hosted on Microsoft Azure with regional hosting options including Europe, allowing EU data residency; not EU-only dedicated infrastructure, and underlying cloud is US-headquartered.

●Scaleway Generative APIs (5/5): All inference processed in French data centres (Paris region). Maximum EU data sovereignty. French cloud, French law, French infrastructure.

#### Legal Jurisdiction

Both score equally at 5/5.

●Parloa (5/5): Incorporated as Parloa GmbH in Germany with no US parent; EU/EEA jurisdiction applies, though it relies on a US cloud provider.

●Scaleway Generative APIs (5/5): French SAS under French law. GDPR applies as corporate law. Iliad Group is a French parent company. No US entity, no CLOUD Act. GAIA-X participant and committed to EU cloud sovereignty principles.

#### Data Retention & Training

Both score equally at 4/5.

●Parloa (4/5): States it does not train shared models on customer data and offers PII redaction plus flexible/configurable retention policies and DPAs for enterprise customers.

●Scaleway Generative APIs (4/5): Inference data not used for shared model training. Per-project data isolation. GDPR-compliant data processing with configurable retention for enterprise accounts.

#### Certifications

Parloa leads with 5/5 vs 4/5.

●Parloa (5/5): Publishes ISO/IEC 27001:2022, SOC 2 Type I and Type II, PCI DSS and HIPAA, plus DORA and EU AI Act alignment, exceeding the baseline ISO+SOC2 set with sector-relevant attestations.

●Scaleway Generative APIs (4/5): Scaleway holds ISO 27001, ISO 27017, ISO 27018, and SOC 2 Type II certifications across its cloud platform. Strong certification portfolio for a European cloud provider. HDS certification may be relevant for healthcare use cases—verify availability for Generative APIs product specifically.

#### Regulatory Fit

Both score equally at 5/5.

●Parloa (5/5): Purpose-built for regulated enterprises with DORA, HIPAA and PCI DSS coverage and named financial/insurance customers, making it suitable for EU regulated sectors overseen by BaFin, BfDI and EIOPA.

●Scaleway Generative APIs (5/5): Excellent fit for European developers and businesses requiring EU-sovereign LLM inference. French jurisdiction, strong certifications, and GDPR-native posture make this one of the best choices for compliance-conscious EU organisations building AI applications.

Certifications at a Glance

Certification	Parloa	Scaleway Generative APIs
HIPAA	Yes	No
ISO 27001	No	Yes
ISO 27017	No	Yes
ISO 27018	No	Yes
ISO/IEC 27001:2022	Yes	No
PCI DSS	Yes	No
SOC 2 Type I	Yes	No
SOC 2 Type II	Yes	Yes

Overall Verdict

Parloa and Scaleway Generative APIs are closely matched on trust and compliance, with scores of 23/25 and 23/25 respectively. The right choice depends on your specific regulatory requirements and existing technology stack.

Frequently Asked Questions

Which is better for EU compliance, Parloa or Scaleway Generative APIs?

Parloa has a TrustKit score of 23/25 while Scaleway Generative APIs scores 23/25. Both tools are currently rated equally across data residency, legal jurisdiction, data retention, certifications, and regulatory fit.

How do Parloa and Scaleway Generative APIs compare on data residency?

Parloa scores 4/5 for data residency (Hosted on Microsoft Azure with regional hosting options including Europe, allowing EU data residency; not EU-only dedicated infrastructure, and underlying cloud is US-headquartered.), while Scaleway Generative APIs scores 5/5 (All inference processed in French data centres (Paris region). Maximum EU data sovereignty. French cloud, French law, French infrastructure.).

Are Parloa and Scaleway Generative APIs GDPR compliant?

Both tools are assessed across five compliance dimensions. Parloa has a regulatory fit score of 5/5 and Scaleway Generative APIs scores 5/5. Check the full comparison above for a detailed breakdown.

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Parloa

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Scaleway Generative APIs

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